How to allow users to leave reviews for locations.
|Requirements: Any paid subscription.|
Bullseye Reviews allows Admins to configure locations to be able to receive and display reviews on results and landing pages. Admins can configure what kind of information can be collected and displayed in results and on landing pages. When a location is enabled for reviews, people will see an average rating of submitted reviews on the results list, and the full reviews as configured on landing pages. Optionally, admins can allow users to submit reviews, that will then be displayed on landing pages.
There are a few steps to configuring and managing reviews. In summary, you’ll need to:
- Enable the Reviews module
- Configure Review Options
- Enable locations to allow reviews
- Enable an interface(s) to display reviews
- Manage reviews (optional)
- Configure reviews permissions (optional)
To begin, enable the Reviews module from Settings > Setup. Next, go to the Options tab under Settings to configure Review Options.
Configure Review Options
To enable Bullseye Reviews, select Allow Bullseye Reviews from the options.
Approval Required: Select this option to require reviews to be approved before they are published with results and on landing pages. Admins can approve reviews for any locations, while Location Admins can approve reviews for their locations only.
Notify account admin on new reviews - Select this option to allow the account admin to receive an email notification when a new review is submitted. This is very useful when the Approval required option is enabled.
Allow locations to configure reviews - Select this option to allow locations to turn reviews on or off for their locations. When enabled, locations will have an option to Allow Bullseye Reviews on the Location Details page. This option is always available to Admins.
Notify locations on new review - Select this option to allow the location to receive an email notification when a new review is submitted.
Reviewer Name - Select this option to allow users to submit their name with reviews, and to display the reviewer’s name on reviews on the landing page
Overall Rating - Select this option to allow users to submit an overall rating with submitted reviews, and to display the overall rating on reviews on the landing page.
Comments - Select this option to allow users to submit a comment with submitted reviews, and to display the comments on reviews on the landing page.
Ratings 1-3 - Select this option to allow users to submit categorical ratings with submitted reviews, and to display the ratings on reviews on the landing page. The default review categories that are displayed on the review form, landing pages, and reports are Professionalism, Product Knowledge, and Service. Alternative category labels can be configured via Settings > Setup > Labels, for any configured languages.
Recommendation Question - Select this option to allow users to recommend a location, and to display the recommendation on reviews on the landing page.
Enable Locations to Allow Reviews
On the Location Details page, Admins and Location Admins, with permission, can enable specific locations to allow Bullseye Reviews. This option must be enabled to allow locations to receive reviews with the options configured, by displaying a “Write a review” link on the location’s landing page.
Enable an Interface(s) to Display Reviews
On the interface, expand the Display accordion, then select the desired review options under Bullseye Reviews
If an interface is configured to allow submitted reviews, they can be managed by selecting Manage Reviews from the main menu. If Review Options are configured to require approval for reviews, they will be placed into Pending status on submission and can be approved here. Reviews can also be rejected and deleted here. Both Admins and Location Admins can approve/reject reviews - Admins can manage reviews for all locations, while Location Admins can manage reviews for their locations only.
Configure User Permissions for Reviews (requires User Manager)
Each default role has a predefined set of permissions that govern what functionality is available to the user (To learn more about default roles see Reference for Allotted Permissions). Modify a role’s access to reviews by selecting Users > Roles. When you arrive at the Manage Roles page you will see the default Bullseye roles. Default roles, with the exception of the Administrator role, can be modified by selecting the Edit option next to the role if you have a User Management subscription. To add or remove permission to reviews, click on the Permission tab, then scroll down to Reviews. Configure permissions as desired and click Save.
Putting it all together
When reviews are fully configured, locations that have enabled reviews will display an average of review ratings on search results.
Location landing pages display full reviews and a link to write a review.
The information they see on the ‘write a review’ form is determined by the configured Review Options. The form below shows all available options.